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Coinbase’s Customer Service Agents Surge by Five Times

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  • Currently, there are 3,000 customer support agents in the third largest crypto exchange. 
  • Coinbase announced the launch of their very own Coinbase app on Apple Store and playstore.
  • Coinbase became the first owner of the license issued by BaFin for crypto custody business to continue its business as financial services.

Coinbase’s customer service staff sees a five-fold increase over the past few years. Coinbase is the biggest US cryptocurrency exchange and is trying its best to expand on both US as well as international territories. The firm offers a variety of services including custodial accounts for institutions, a robust trading platform and investment platform, a wallet for retail customers and its very own stablecoin. The company was established back in 2012 and is a fully regulated and licensed cryptocurrency exchange supporting all U.S. states except Hawaii. Currently, there are 3,000 customer support agents in the third largest crypto exchange. 

Coinbase App Will Make Listing and Trading of Assets Much More Easier and Faster

Coinbase announced the launch of their very own Coinbase app on Apple Store and playstore. The application will make the listing of cryptocurrency assets much faster and easier. The app is primarily targeted at international audiences as Coinbase CEO, Brian Armstrong in a blogpost prioritised their international mindset. Any application on one of the DeFi platforms will be soon accessible to the customers on their app. Coinbase prioritizes seamless integration of customer’s wallet and identity into these DApps that will be included in the app. 

Coinbase Will Allow Seamless Integration of Customer Identity

Coinbase pledged to embrace third party interface integration. Armstrong in the blogpost also added that the crypto firm will utilize new technologies for its wallets to further safe and easy self custody. After the launch of the app, customers could easily use the option of self-custody for their crypto assets. The Coinbase CEO also emphasized on adding new assets. He said that their goal is to list every asset where it is legal to do so. After listing Enjin (ENJ) and Cardano (ADA), the exchange has decided to add more altcoins. Aragon (ANT), Arweave (AR), DigiByte (DGB), Horizon (ZEN), Livepeer (LPT), KEEP Network (KEEP), Render Token (RNDR), Siacoin (SC) and VeChain (VET) are some of the tokens that Coinbase has considered for listing. 

Slowly but steadily coinbase is expanding its territory everywhere in the world. Few days ago,  Coinbase became the first owner of the license issued by BaFin for crypto custody business to continue its business as financial services.  Back in 2019, the German parliament mandated all companies to apply for a license to continue their business. Failing which, they must leave Germany immediately. In April, Coinbase went public through a direct listing. Coinbase CFO Alesia Haas, said that the direct listing would allow all kinds of investors to participate. Coinbase’s listing has acted as a catalyst for other crypto companies as it became one of the largest crypto exchanges to be directly involved with the stock market.

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