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- 1 Microsoft Corporation, the technical giant announced the integration of Artificial Intelligence (AI) in every layer of the tech stack.
- 2 An annual letter shared by Microsoft’s CEO on October 20, disclosed the use of AI for customer solutions.
The power of AI is incredible, empowering individuals, businesses, and industries to use the generated opportunities effectively. Every industry and company whether it is small or large is using AI in its operations and Microsoft is no expectation. Being a high-tech giant, it’s Microsoft’s accountability to understand consumer demand, fulfill the same, and go with the flow. An announcement by Microsoft’s CEO, Satya Nadella ensured the adaptation of AI by the giant player. To remain on the top and fulfill users’ needs, Microsoft revealed its plan for an AI merger in every layer of the tech stack.
Microsoft’s Annual Letter
Customer services and solutions at Microsoft are becoming more advanced with the unrivaled power of Artificial Intelligence. In an annual letter published on October 20, 2023, the CEO of Microsoft, Satya Nadella revealed the company’s plan for AI adaptation.
Microsoft is all set to integrate AI technology with the firm’s most used products and services. The company accepted AI and its Copilot to be applied in every layer of the tech stack. The plan is to go all-in on automated technology will definitely take the giant player to new heights.
Nutella outlined the integration of AI with all levels of customer solutions along with each layer of tech stacks. However, the company has made many decisions considering AI, but this time, Microsoft reimagined every layer and solution for the AI era. In the annual letter, Satya shared information associated with the rollout of AI assistants which will renovate every business layer.
“Natural language processing” and “emergence of a powerful new reasoning engine” are the two concepts mainly discussed in the annual letter. Natural Language processing helps the system understand the text as similar to human beings and will make sense of intent and the universe around it.
The emergence of the powerful new reasoning system on the other hand has the potential for aspects like solving issues, answering questions, and image recognition. The technology will assist the customers in interacting with data in a new manner from summarizing text to recognizing images and detecting anomalies. The bond or integration of AI with Microsoft is not new and was added to the firm in evolving products and services.
The Bond of Microsoft and AI
Microsoft has been at the forefront of AI and virtual assistants since its early days and began experimenting with virtual assistants in the early 2000s. The introduction of a personal assistant for Windows mobile called Clippy is the first-ever use of AI in Microsoft Office.
With time, the usage and integration of AI with Microsoft hiked, making several significant AI plays. In partnership with OpenAI, the founder of ChatGPT, and Web browser-integrated AI Copilot, Microsoft introduced several AI-embedded services. Microsoft 365, GitHub, and Dynamics 365 are some common examples of AI integration with Microsoft.
Conclusion
An announcement from Microsoft Corporation’s office is going to upsurge the customer experience with the customer’s services. Microsoft’s CEO, Satya Nadella disclosed endorsement with AI in customer solutions. The key purpose is to make systems understand human text and speed along with filling the systems with capabilities like answering questions and solving issues.
Adarsh Singh is a true connoisseur of Defi and Blockchain technologies, who left his job at a “Big 4” multinational finance firm to pursue crypto and NFT trading full-time. He has a strong background in finance, with MBA from a prestigious B-school. He delves deep into these innovative fields, unraveling their intricacies. Uncovering hidden gems, be it coins, tokens or NFTs, is his expertise. NFTs drive deep interest for him, and his creative analysis of NFTs opens up engaging narratives. He strives to bring decentralized digital assets accessible to the masses.
